Frequently Asked Questions and Info

FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING, DELIVERY, REFUNDS, RETURNS AND DAMAGES

Communication is key at Beams & Bobbins!

Firstly please check the subheadings below for frequently asked questions; otherwise contact me at calida@beamsandbobbins.co.uk  for any issue or concern, where i will aim to resolve the problem.

envelope image for frequently asked questions

envelope image for frequently asked

Payment

You can buy items in the shop using either PayPal, Credit/Debit card or Bank Transfer / BACS. If you pay via Bank Transfer/BACS, however,  it could take an additional 2 days to process on top of the usual despatch time before the payment has cleared.

Despatch and Delivery

It might take up to ten working days (not including Saturdays, Sundays or Bank Holidays) for making and shipping your item; As a small indie business it is difficult to predict sales to avoid excess stock. Dispatching normally occurs within within 2-3 working days; initially i will contact you if this going to be longer. However, If you need the item much faster or are on a deadline, just send me an email and I can see what can be done. 

Postage Costs

UK – FREE

Rest of World – £10

Import Duties, Charges or Taxes

The buyer is responsible for any import duties, charges or taxes if applicable.

Delivery and Shipping

I use Royal mail and send orders to the UK 2nd class and non tracked Air Mail for all international orders as standard. It can take up to 3 days in Britiain from the date of despatch. If you require your order quicker or tracked then please email before purchase. If you are a non-UK customer please remember your item is being shipped from England so please allow approximately 10 days to Europe and up to 6 weeks to arrive to USA, Canada, Australia and Asia. 

Lost / Undelivered

Royal Mail only consider a package to be officially lost 15 days after the expected delivery date (around 18 days after dispatch for UK orders and 25 for International orders), but please contact me within 1 month of order if it hasn’t been recieved. In the unlikely event that your order has gotten lost, please contact me at calida@beamsandbobbins.co.uk  or use the contact form.

Delivery Damage

If you can show that your item was damaged upon delivery, I will usually send you a replacement free of charge, or alternatively a full refund. I will, however, ask for photographic evidence from you in these instances, to help me recover insurance monies from Royal Mail.

Returns

I hope you love the jewellery as much as I enjoy making it; But if for any reason you are not happy, you’re welcome to return your purchase within 14 days of delivery (not including custom orders or earrings); However, I only accept returned items which are unused and in their original packaging. For hygiene reasons, unfortunately I DO NOT allow returns on earrings; and proof of purchase required in all cases.

Returns not accepted in the following cases:  Items not in original condition, damaged or missing parts (for reasons not due to our error); or any item returned 14 days + after delivery date.

Refunds

Once received and inspected, I will send you an email to notify you that I have received your returned item, notifying you of the approval or rejection of your refund. If approved, automatically a credit will be applied to your original method of payment.

Late or missing refunds

If you haven’t received a refund after 5 business days from e-mail approval, please contact me via calida@beamsandbobbins.co.uk

Sale and custom made items

Refunds accepted only on full priced items. Unfortunately no refunds accepted on sale items, made to order or custom made jewellery designs.

Exchanges/ Defective Items and Repairs

I will repair or replace items if they are defective within 30 days. If you accidentally damage an item (past this point or through your own fault) and would like to discuss repairs, please get in touch with me , and I will advise you on the next steps – calida@beamsandbobbins.co.uk

Shipping on Returns

Shipping costs are non refundable and you will be responsible for paying for shipping costs for returning your item.  Please note, also, that the buyer is responsible for any import duties, charges or taxes if applicable.

frequently asked questions